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Customer Service Representative

We are selecting a responsible person for client support position for insurance products. The job mainly consists of assisting clients over the email and administrative tasks. Contact with clients is mainly in English. Contact with our office in Valencia is in Spanish. Good communication skills and English are mandatory.

In this role, you are the main point of contact for customers.

  • Handle incoming emails and some calls and understand customers inquiries and situation
  • Provide customer with necessary information and advise them on the right solutions
  • Organise the modalities of intervention with third parties involved
  • Keep your knowledge of service levels and company information up to date

Your Profile

  • You have a good level of Spanish
  • Your English level is at least C1
  • You have excellent communication skills (both oral and written) and telephone manners
  • You easily establish relations with clients
  • You are professional and focus on delivering quality work
  • You can handle complains and stressful situations
  • Empathy and ability to adapt your attitude to the diversity of customers
  • You are a real team player and contribute to a nice working environment
  • You can handle data on a confidential manner and work autonomously
  • Reliable, punctual and respectful

It is a full time position with a possibility to work from home partially and flexible hours.

If you are interested forming a part of a small dynamic team, and have the skills necessary, this is a job for you!

Apply Now

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Business Hours

Monday-Thursday: 9:00AM to 5:00PM
Friday: 9:00AM to 2:00PM
We are closed on weekends and public holidays.

Schedule a meeting in Valencia office
Schedule a meeting on Zoom

Support email:
support@gideagestion.com


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GIDEA - Wellbeing services for residents in Spain. Customer experience management, communication, languages, automation of processes and agile administration. Access to the best insurance coverage in the market and quality services by the agency of brokerage.
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