We are selecting a responsible person for client support position for insurance products. The job mainly consists of assisting clients over the email and administrative tasks. Contact with clients is mainly in English. Contact with our office in Valencia is in Spanish. Good communication skills and English are mandatory.
In this role, you are the main point of contact for customers.
- Handle incoming emails and some calls and understand customers inquiries and situation
- Provide customer with necessary information and advise them on the right solutions
- Organise the modalities of intervention with third parties involved
- Keep your knowledge of service levels and company information up to date
- You have a good level of Spanish
- Your English level is at least C1
- You have excellent communication skills (both oral and written) and telephone manners
- You easily establish relations with clients
- You are professional and focus on delivering quality work
- You can handle complains and stressful situations
- Empathy and ability to adapt your attitude to the diversity of customers
- You are a real team player and contribute to a nice working environment
- You can handle data on a confidential manner and work autonomously
- Reliable, punctual and respectful
It is a part time position with a possibility to work from home partially.
If you are interested forming a part of a small dynamic team, and have the skills necessary, this is a job for you!